Our services

IT Support in Newcastle

Learn about our coverage over Newcastle and surrounding areas.

IT Services in Newcastle

Newcastle stands as a proud cornerstone of the North, embodying the spirit of the Northern Powerhouse. With a storied past steeped in tradition and culture, this vibrant city is now undergoing a transformative journey towards modernity and innovation.

As a leading provider of IT services in Newcastle, we understand the unique challenges and opportunities that businesses in this dynamic city face. Our comprehensive suite of services is tailored to help businesses leverage technology effectively, whether it’s streamlining operations, enhancing cybersecurity measures, or fostering innovation.

Low Costs

We understand that businesses have varying needs and budgets for IT services. Our customised plans are designed to fit your budget perfectly, so you never have to overpay. We're here to support local businesses with tailored solutions that meet your specific requirements without breaking the bank.

Friendly People

We strongly emphasize the significance of having a friendly and knowledgeable team backing your IT services to support your business effectively. Building strong relationships with our customers is a fundamental part of our ethos, and we maintain a professional approach while fostering these connections.

Local Support

With many of our partners being London based, we have an intimate understanding of the area and community, enabling exceptional service delivery. In critical incidents, we swiftly mobilise and provide on-site support within hours to restore operations and ensure smooth business continuity to minimise downtime in critical situations.

Bulletproof Systems

At Binary, we prioritise what's essential for your business. While some may think that IT matters less for smaller companies, we believe otherwise. We're committed to delivering modern, robust, and effective solutions for businesses of all sizes. Let us handle your IT needs and you can focus on running your business.

Complete packages tailored to you and your business

Rest assured, whether your business is large or small, we have a package that can be customised to suit your needs. With our expertise, we’ll guide you on the best technical solutions for your requirements. Say goodbye to overpaying for underwhelming services and let us start gathering your needs today.

Why we're the best

We’re confident that we’re the market leaders when it comes to support and technology, get signed up with us today to start your journey.

6,000+ Issues resolved last year

In the past year, we successfully addressed more than 6,000 reported tickets, providing us with a broad knowledge base covering various topics and issues.

No phone menus

Don't settle for long wait times on the phone anymore. When you call Binary, you'll be immediately connected to one of our expert engineers ready to assist you.

90% of issues resolved on the first call

Most reported issues are resolved during the initial call. Say goodbye to logging tickets and waiting around – get your problem resolved instantly.

30 Minute first response SLA

We recognise the detrimental impact of long wait times on productivity. Our SLA ensures a first response within 30 minutes for all levels of issues, ensuring you never get left waiting.

Expedited hardware replacements

Hardware malfunctions on servers and switches can severely affect your business's uptime. We can guarantee next-business-day replacements for most hardware, minimizing disruptions to your operations.

Out of hours maintenance

We schedule after-hours maintenance for critical hardware, minimising disruptions to your business while keeping systems online and up to date.

Order your IT Services Security Solution Telephone Package Internet Solution Email Services Web Services today

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Feel free to ask any questions you might have, we’re here to assist you in finding the services that align best with your requirements.

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