Our IT and Managed Services
At Binary, we offer cutting-edge IT services designed to address your company’s technical and business hurdles with excellence. Our team of seasoned experts is specially equipped to tackle everyday challenges while also preparing you for future endeavours. With our comprehensive packages, you’ll receive complete protection and the assurance needed to propel your business forward with confidence.
- Grow your company with modern and expansive technologies.
- Get more done with our resilient technical services to leave you doing what you do best.
- Eliminate budgeting surprises with our transparent and competitive billing.
- Protect your business from modern risks, cybersecurity, data loss, compliance and more.
Comprehensive Packages
Through our managed services, we specialise in crafting customised packages designed specifically for your business, offering an extensive range of services to address all your daily requirements. This ensures that you're always equipped to handle any IT challenges without being caught off guard.
Fast & Responsive Service
Here at our company, we don't subject you to phone menus. When you encounter any issue, simply give us a call and you'll be connected directly to an expert. Say goodbye to waiting on hold indefinitely; get your concerns addressed promptly on the first call, regardless of their magnitude.
Minimised Downtime
Downtime poses a significant threat to businesses, whether due to hardware failures or network issues, it can disrupt both your network operations and crucially, your staff's productivity. That's why we take a proactive approach by planning comprehensive maintenance schedules out of hours to ensure uninterrupted business operations.
Industry Experts
You can rest assured that our team comprises of industry experts fully capable of assisting you and your business every step of the way with any issues you may encounter. With their wealth of experience and dedication, they stand ready to provide comprehensive support tailored to your specific needs.
Ultimate resilience and disaster recovery
Ensuring a company’s IT resilience in the face of disasters is paramount. Whether it’s a catastrophic event like a building fire or an accidental data deletion, rest assured, we’re fully equipped to step in and swiftly restore your business operations.
In critical situations such as total building loss, we provide an ironclad guarantee: by the time you secure a new premises, we’ll have a fully prepared copy of your business ready to seamlessly resume operations.
Why choose us?
Recognising that selecting the ideal company to manage
your IT and services can be a challenging decision, we
strive to be the clear and compelling choice for you.
6,000+ Issues resolved last year
In the past year, we successfully addressed more than 6,000 reported tickets, providing us with a broad knowledge base covering various topics and issues.
No phone menus
Don't settle for long wait times on the phone anymore. When you call Binary, you'll be immediately connected to one of our expert engineers ready to assist you.
90% of issues resolved on the first call
Most reported issues are resolved during the initial call. Say goodbye to logging tickets and waiting around – get your problem resolved instantly.
30 Minute first response SLA
We recognise the detrimental impact of long wait times on productivity. Our SLA ensures a first response within 30 minutes for all levels of issues, ensuring you never get left waiting.
Expedited hardware replacements
Hardware malfunctions on servers and switches can severely affect your business's uptime. We can guarantee next-business-day replacements for most hardware, minimising disruptions to your operations.
Out of hours maintenance
We schedule after-hours maintenance for critical hardware, minimising disruptions to your business while keeping systems online and up to date.
What clients say about our Managed IT Services
Frequently Asked Questions
Why do we need your support?
Investing in IT support is crucial for businesses to ensure seamless operations and continuous progress.
By allocating resources to your IT infrastructure, you not only mitigate potential disruptions but also unlock infinite returns in terms of increased staff productivity and peace of mind.
With reliable IT support in place, your team can focus on core tasks without the distraction of technical concerns, leading to greater efficiency and overall business success.
Is switching support services complex?
We recognise that many people hesitate to switch their IT services due to concerns about time constraints and the perceived complexity of the process.
Rest assured, we can make the transition seamless and swift for you. Once we receive your approval to proceed, we take charge of every aspect of the transfer, ensuring a quick and hassle-free changeover.
How does pricing work?
With our plans, pricing is tailored to each unique situation and environment, ensuring competitive rates and excellent value for money.
Our pricing process is straightforward and hassle-free. We initiate with a discovery meeting and offer a complimentary IT audit to assess areas where we can provide assistance and identify existing strengths within your business. Once we have gathered your requirements, we provide a clear and understandable quote that meets all your needs.
If you discover a comparable service at a lower price elsewhere, we are committed to price matching based on official quotes or invoices. Contact us today to learn more and kickstart your discovery process.
What makes us differnet?
What sets us apart from the competition is our dedication to cultivating strong, personal, and professional relationships with all our partners. We prioritise delivering an IT experience that is not only personalised but also tailored specifically to meet the unique needs of your business.
At our core, we view you not merely as a number or a customer, but as a valued partner integral to our business’s success. Your satisfaction and success are at the forefront of everything we do.