Frequently Asked Questions
What types of IT support services do you offer?
At our company, we pride ourselves on our extensive and diverse range of offerings tailored to meet the needs of our customers. Our goal is to provide comprehensive coverage across all aspects of technology for your business, ensuring convenience and efficiency by consolidating all your tech needs in one place. Please explore our complete list of services below…
Can you provide remote IT support for our business?
In our support services, we prioritise remote assistance whenever feasible. This approach is aimed at maximising efficiency and speed for both parties involved. By offering remote support, we minimise downtime for our customers and swiftly restore operations for your business.
Rest assured, when onsite support is necessary, we commit to prompt arrival and resolution of any issues.
How quickly can you respond to IT issues or emergencies?
When it comes to IT problems, each case is unique and may vary in urgency. By prioritising critical cases for other partners, we ensure that when emergencies arise for you, we’re ready to resolve them promptly by your side.
For routine day-to-day issues, we strive for an initial response time of 15 minutes on all tickets. In most cases, 95% of issues are resolved on the first call. However, for those that require additional attention, rest assured that problems will be addressed promptly.
In the event of major emergencies such as server downtimes or network issues, we stand ready to assist. Same-day onsite visits are available, sometimes within the hour. We understand the urgency of emergencies, and you can trust that we’ll be there for you.
Do you offer proactive monitoring and maintenance services?
Even in our most basic packages, we provide comprehensive proactive monitoring and maintenance services for devices beyond just servers. We conduct regular clean-ups on all devices within our system to ensure the seamless operation of your services.
All maintenance tasks are performed outside of regular business hours to minimise any potential downtime. Our monitors continuously check systems minute by minute, allowing us to review live data and promptly address any emerging issues.
How do you handle data backups and disaster recovery planning?
Regular backups and proactive monitoring are among the most fundamental yet often overlooked services we offer. They are essential for every business’s data protection strategy. We provide world-leading products to ensure constant data protection, regardless of potential mishaps like accidental file deletions or major disasters like fires or natural calamities.
You can trust us to always have a backup of your business data ready, from minor errors to catastrophic events. Each solution is customised to suit your specific needs and preferences. Reach out to one of our experts today to tailor your solution.
What can we do that your current IT company can't?
We recognise and appreciate the value of loyalty to your current technology partner, and we strive to make that transition to us just as seamless and rewarding. It’s this same loyalty that keeps our partners satisfied and content with our services. In the market, we stand out as the definitive choice for all your technology requirements.
Our commitment to excellence extends across every sector of our business, ensuring that you receive nothing but the best service at every turn. Whether it’s the swift response to minor issues or our proactive approach to major challenges, we’re dedicated to covering every aspect of your needs comprehensively. With us, you can trust that your technology needs are in expert hands, allowing you to focus on what matters most—your business’s success.
Say goodbye to hold menus and lengthy waiting times. Connect directly with an expert today to customise your contract and streamline your experience.